Card Scanner Get the app

Help

Support

Something not working, or a question about the app? Most answers are on this page. If yours isn't, write to us.

Card Scanner for Magic: The Gathering

Write to us

Questions or problems with Card Scanner? Send us an email. It helps if you tell us which iPhone or iPad you have and which version of the app: you find the version and the build under Settings › Info.

support@cardscanner.eu

Card Scanner is published by Wonderfabriek, IJsselmeerlaan 2, 1382 JT Weesp, the Netherlands.

The first launch

The first time you open Card Scanner, it downloads its card data: about 390 MB. Use Wi-Fi if you can. It takes a few minutes. After that, scanning needs no connection.

The download stopped
Open Settings › Scanner and tap Try Again.
“Scanner not loaded”
The scanner needs an internet connection to unlock its card data. Connect to the internet and tap Try Again. If the app asks you to, restart your iPhone or iPad and open Card Scanner again.
The card data seems wrong
Settings › Scanner › Download Card Data Again deletes the downloaded card data and downloads it again. It does not touch your collection.

Scanning

Every card in a scan gets a verdict: Sure, Check printing or Unsure. The scanner can be wrong, so look at a card marked Check printing or Unsure before you add it.

If you know which sets your cards are from, lock the scanner to those sets. It then names printings from those sets only.

The subscription

Card Scanner is free to try. Scanning and changing your collection need a Card Scanner subscription, monthly or yearly. When the trial ends or your subscription expires, you can still look up any card, and see, export and back up your collection.

Subscribe
You subscribe through the Apple App Store: on the welcome screen when you first open the app, or under Settings › Subscription. Apple shows you the price, and the free trial period, if applicable, before you confirm.
Cancel or change it
Settings › Subscription › Manage Subscription, or the subscriptions of your Apple Account in the settings of your iPhone or iPad. Deleting the app does not cancel a subscription. Apple explains the steps in Cancel a subscription from Apple.
The app doesn't show your subscription
Settings › Subscription › Restore Purchases asks the App Store for a subscription bought with your Apple Account, for example on another device.
“There's a problem with your payment”
Apple could not renew the subscription. Tap Fix to check your payment details with Apple.
Refunds and charges
Apple handles the payment. We cannot see, change or refund a charge. Ask Apple at reportaproblem.apple.com.

Your collection and backups

Your collection is stored on your iPhone or iPad. We have no copy of it and cannot restore it for you, so keep a backup.

Back up
Settings › Back up, then Save to Files…. Choose a place outside the device if you can.
Restore
Settings › Restore reads a backup file. It needs an empty collection.
A new iPhone or iPad
Make a backup on the old device, save it where the new device can reach it, and restore it there. Your subscription comes with your Apple Account.
Take your list elsewhere
Export the collection, a folder or a deck as a CSV file or as a plain deck list.

Privacy and terms

What the app sends, to whom and for how long is in the privacy policy. The rules that come with the app are in the terms of use.

When you write to us, we receive your email address and whatever you write or attach. We use it to answer you and to fix what you report.